PICK UP Counter – Don Mueang Airport

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PICK UP Counter – Departure

King Power offers a convenient service for customers wishing to enjoy the range of exclusive duty-free products. Customers can purchase 60 days in advance before leaving Thailand from any of the Downtown Complexes (Rangnam , Sri Waree and Pattaya) and the goods will be available for pick up at the Pick Up Counter at the airport. pickup_dmk Customers can pick up the purchased merchandise at the International Passenger Terminal on 3th floor. Email Address : pickup_dmk@kingpower.com Tel. : 02-592-9677, Moblie :  091-556-0667

Collection Point – Arrival

Always thinking of traveller’s convenience in mind, King Power offers a convenient service for customers wishing to enjoy the range of exclusive duty-free products offered by King Power without having to carry the goods along their journey. Customers can comfortably pre-order products not over 20,000 Baht and pick up the goods at the arrival counter.  

How to collect your goods

Just show the following : – Claim Check Receipt   – Passport – Boarding Pass – Shopping Card (For those who travel with agency )  

Conditions for picking up purchased merchandise

– Customers should Pick-Up their merchandise at least 45 minutes before departure and check all purchased merchandise before leaving the Pick-Up Counter. – Customers whose flights have been rescheduled should inform within 24 hours. If there are any changes in your flight plan, please inform us 3 days in advance at King Power Contact Center: 1631 between 08.00am – 21.00 pm on the new departure schedule.  

Q&A

Q : How do I claim the purchased items from downtown complex ? A : Just show your Claim Check Receipt with Passport and Boarding Pass at the Pick Up Counter . Customers should Pick-Up the merchandise at least 45 minutes before departure and check all purchased merchandise before leaving the Pick-Up Counter. Q : Where do I claim the purchased items at Suvarnabhumi Airport ? A : Customers can pick up the purchased merchandise after Immigration in the International Departure Concourse at the International Passenger Terminal on 4th floor. Please pick up the purchased merchandise at the pick up counter  as noted on your Claim Check Receipt, if not please contact the pick up counter which locates the closest to your boarding gate.
  • Pick-Up Counter 1:  East side Next to Vat Refund Counter, For All customers near Gates D1 – D4 ,C1 – C10
  • Pick-Up Counter 2:  West side Next to Vat Refund Counter, For foreigners near Gates D5 – D8, E1-E10,F1-F6,G1-G5
  • Pick-Up Counter 3 : West side Next to  Vat Refund Counter , For Members near D5-D8, E1-E10,F1-F6,G1-G5
Q : Where do I claim the purchased items at Don Mueang Airport ? A : Customers can Pick-Up the purchased merchandise after Immigration in the International Departure Concourse at the International  Passenger Terminal on 3th floor. Q : Where do I claim the purchased items at U-Tapao Airport ? A : Customers can Pick-Up the purchased merchandise after Immigration in the International Departure Concourse at the International  Passenger Terminal on 1th floor, opposite side of Vat Refund Counter. Q : Where do I claim the purchased items at Phuket Airport ? A : Customers can Pick-Up the purchased merchandise after Immigration in the International Departure Concourse at the International  Passenger Terminal on 3th floor, near the boarding gate No.15. Q : If I forgot to pick up my purchased items, what can I do? A : Contact King Power Call Centre at 0-2677-8899 for pick up the purchased items within 60 days after the purchase. Q : What if I lost my claim check receipt ? A : Contact the Pick Up Counter and show your name and your flight number. Q : Is it possible to pick up the purchased items from the Downtown Complex at the arrival pick up counter? A : For the purchased items from Downtown complex, customers have to pick up at the departure pick up counter only and carry the goods along their journey.

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